Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer.
What is the application fee and is it refundable?
Application fees are $35 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
The only thing you need to worry about getting in your name is the electricity. Water/Trash and Sewer are itemized & billed directly to the resident.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.
When is my rent payment due?
Rent is always due on or before the 1st of the month. There will be a five-day grace period before late fees are charged.
What day of the month am I liable for a late charge?
Rent is always due on the 1st and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also leave payments in our secured dropbox via cashiers check or personal check. Feel free to stop in to say hello and pay in person too!
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $200 pet fee for the first pet & $300 for the second. Monthly pet rent is $25 for the first pet & $40 for the second pet. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount.
How can I refer a friend?
If you love Pacific Winds Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may submit work orders online if you are enrolled in our online services. You may also call the office, or shoot us an email!
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, both Cox Communications and Century Link are the cable and Internet providers for our community.
Can I grill on property?
You are allowed to use the provided charcoal grills by the pool and Park. You, however, cannot have any type of grilling devise on your patio or balcony.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If after hours you will need to wait until the next business day to be let in. We recommend to keep a spare with someone you trust in case this happens on the weekend.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee. We can also do a lock change to help put your mind at ease.